Shipping & Returns

 

SHIPPING POLICY

Order Processing Times:

All orders are processed Monday through Friday and shipped within 24-48 hours of your order placement, excluding all weekends and Australian public holidays.

Tracking information will be sent to you by email within 24 hours of your order being shipped. 

There are no fulfilment delays however delivery times may be longer than normal due to Covid 19. 

 

Australia Standard Shipping

We offer a standard shipping fee of $4 for a starter kit and $2 for a refill sachet order. 

We use Australia Post and Sendle. We will provide you with a unique tracking code for your package so that you can track delivery online. Standard shipping lead time is 2-4 business days from the date your order has been shipped. 

 

International Shipping

We ship international FREE for orders over $100, sent via Standard Australia Post. For orders under $100 we charge a flat fee of $15.  

You'll receive tracking when we post your order. All orders are processed within 24-48 hours of order placement, excluding weekends and public holidays. 

Please note that there can be delays due to Covid and international border restraints which are out of our control. Delivery times cannot be guaranteed. As of March 2021 the delivery times to the USA with Australia Post are as follows:

Standard Post: 10-18 Business Days 

Express Post: 7-12 Business Days 

REFUND POLICY

Unfortunately due to the nature of our product, we are unable to refund change of mind along with incorrect or faulty products.

 

Change of Mind

Unfortunately due to the nature of our product we are unable to refund change of mind purchases.

REPLACEMENT POLICY

Incorrect or Faulty Products

If you have received incorrect, damaged or faulty items within 7 days of purchase, you are entitled for a replacement with a new product. Please email us with the subject line of your order confirmation number and provide details of your claim (including photos) and we will process your request promptly. You can contact us at hello@baresop.com Please email us with the subject line of your order confirmation number and provide details of your claim (including photos) and we will process your request promptly. You can contact us at hello@baresop.com.

Do you offset your carbon emission from shipping your products?

Yes! This is something we do gladly. With each shipping, our partner calculates how much carbon we have emitted and we plant any amount of trees that offset that emission